At Dewora, we aim to provide a clear and reliable shopping experience for all customers purchasing Korean skincare products and USA skincare products through pre-order.

1. Order Processing

Orders are processed after the required payment has been received and verified. Processing time may vary depending on product availability and order requirements.

2. Delivery Time

Korean skincare products available in stock may be delivered within the estimated timeframe displayed on the website or communicated at checkout.

USA pre-order products require additional sourcing and international shipping time. The estimated delivery timeframe will be communicated before the order is confirmed.

International shipping, customs clearance, supplier delays, and courier operations may affect delivery schedules.

3. Shipping Charges

Applicable shipping charges will be displayed at checkout or communicated before order confirmation.

Any additional charges, if applicable, will be disclosed to the customer before confirmation wherever reasonably possible.

4. Order Cancellation

Customers should carefully review product details, availability, price, and estimated delivery time before confirming an order.

Cancellation requests will be reviewed according to the order status and the cancellation conditions communicated at purchase. Pre-order cancellation restrictions, if any, must be disclosed before the customer confirms the order.

Nothing in this policy removes any cancellation or refund rights required by applicable law.

5. Returns and Exchanges

Return or exchange requests may be considered for eligible cases, such as:

  • A product received damaged
  • An incorrect product delivered
  • A product with a verified issue covered by our policy

Customers should contact us promptly after delivery and provide the order number and relevant photographs or other evidence where appropriate.

For hygiene and product safety reasons, opened or used skincare products may be ineligible for return except where required by applicable law or where the product is defective or otherwise covered by our policy.

6. Authenticity Concerns

If a customer believes a product is not authentic, they should contact Dewora with the order details and supporting evidence.

We will review the claim and may request reasonable supporting information to verify the concern. If a product is confirmed to be non-authentic, the matter will be resolved in accordance with applicable law and our refund obligations.

7. Refund Processing

Approved refunds will be processed through an appropriate payment method, depending on the original payment method, transaction circumstances, and applicable requirements.

The time required for a refund to appear in the customer’s account may depend on the payment provider or financial institution.

8. How to Request Assistance

Please contact our customer support team with your order number, a description of the issue, and supporting information where relevant.

We will review the request and communicate the next steps.

Dewora — Your trust matters to us.