FAQ

Dewora is a concern of UTSHOB Group, offering authentic Korean skincare products and access to authentic USA skincare brands through a pre-order service.

We are committed to offering genuine products through our sourcing channels. If you have questions about a particular product's authenticity or origin, please contact our team before placing your order.

Yes. Dewora offers a curated selection of Korean skincare products. Availability varies by brand and product.

Yes. Selected USA skincare products are available through our pre-order service, subject to product availability and sourcing requirements.

A pre-order allows you to request a product that needs to be sourced before it can be delivered to you. We will communicate the applicable payment requirements and estimated delivery time before confirming your order.

Delivery time depends on supplier availability, international shipping, customs clearance, and local delivery. Please check the estimated timeframe displayed on the product page or contact us before ordering.

Available payment methods and any advance payment requirements will be displayed at checkout or communicated before order confirmation.

Cancellation eligibility depends on the order status and the applicable cancellation policy communicated before purchase. Please contact customer support as soon as possible if you need assistance.

Please contact us promptly with your order number and supporting photographs. We will review the issue under our Return & Refund Policy.

Contact our customer support team with your order details and supporting evidence. We will review the concern and determine the appropriate resolution.

Please visit our Contact Us page for our official email address, phone or WhatsApp number, and other available support channels.

Our Terms & Conditions, Privacy Policy, and Shipping, Return & Refund Policy are available through the relevant links on our website.