At Dewora, a concern of UTSHOB Group, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, and protect information when you visit Dewora.com or purchase products from our website.

1. Information We Collect

Depending on how you use our website, we may collect:

  • Name, phone number, email address, and delivery address
  • Order details and purchase history
  • Payment status and transaction references
  • Information you provide when contacting customer support
  • Relevant technical information, such as browser details and website usage data

We do not intend to collect more personal information than is reasonably necessary for our business operations.

2. How We Use Your Information

We may use your information to:

  • Process and confirm orders
  • Arrange product sourcing, shipping, and delivery
  • Provide updates about USA pre-orders
  • Respond to inquiries and complaints
  • Process eligible cancellations and refunds
  • Improve our website and customer experience
  • Prevent fraud and comply with applicable legal requirements

3. Payment Information

Payments may be processed through third-party payment service providers. Payment information will be handled according to the relevant provider’s security practices and applicable requirements.

Customers should not share passwords, PINs, or OTPs with anyone claiming to represent Dewora.

4. Sharing of Information

We may share relevant information with service providers involved in payment processing, product sourcing, order fulfilment, shipping, delivery, website hosting, and customer support where necessary.

We may also disclose information where required by law or to protect legitimate business and customer interests.

We do not intend to sell customers’ personal information to third parties.

5. Cookies

Our website may use cookies and similar technologies to maintain website functionality, remember preferences, understand website usage, and improve the shopping experience.

You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, loss, or disclosure. However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

7. Your Privacy Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information by contacting us.

Certain records may need to be retained to fulfil legal, accounting, transaction, or dispute-resolution obligations.

8. Third-Party Services

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and we encourage you to review those policies when using their services.

9. Policy Updates

We may update this Privacy Policy periodically. Changes will be published on this page with an updated effective date.

10. Contact Us

For privacy-related questions or requests, please contact us using the details provided on our Contact Us page.

Dewora — A Concern of UTSHOB Group.