Welcome to Dewora.com. These Terms & Conditions govern your access to and use of the Dewora website and the purchase of products through our online store.

Dewora is a concern of UTSHOB Group. By accessing our website or placing an order, you agree to these terms. Please read them carefully before making a purchase.

1. Products and Authenticity

Dewora offers Korean skincare products and authentic USA skincare brands through its regular product selection and pre-order service.

We are committed to offering genuine products through our sourcing channels. Product descriptions, images, packaging, and availability may vary depending on the brand, manufacturer, and product version.

Customers are encouraged to review product information carefully before placing an order.

2. Product Availability

Product availability may change without prior notice due to supplier inventory, brand availability, or shipping conditions.

Some USA skincare products are available exclusively through pre-order and may not be available for immediate delivery.

If a product becomes unavailable after an order is placed, we will contact the customer to discuss the available options.

3. Orders and Order Confirmation

An order submitted through the website constitutes a purchase request. Orders are subject to availability, payment verification, and confirmation by Dewora.

We reserve the right to decline or cancel an order where necessary, including in cases of incorrect pricing, suspected fraudulent activity, or product unavailability. Any applicable refund will be handled in accordance with our Refund Policy and applicable law.

Customers are responsible for providing accurate contact, delivery, and payment information.

4. Pre-Order Policy

USA skincare products offered through our pre-order service may require additional time for sourcing, international shipping, customs clearance, and local delivery.

Estimated delivery times are provided as a guide and are not guaranteed unless expressly confirmed in writing.

Customers should review the product availability, estimated delivery time, payment requirements, and applicable cancellation or refund conditions before confirming a pre-order.

5. Pricing and Payment

All prices and applicable charges will be displayed on the website or communicated to the customer before order confirmation.

Payment methods and any advance payment requirements will be communicated during checkout or before an order is confirmed.

An order may not be processed until the required payment has been received and verified.

6. Shipping and Delivery

Delivery times may vary depending on the customer’s location, product availability, courier operations, international shipping, and customs procedures.

Customers must provide a complete and accurate delivery address and contact number.

Dewora will make reasonable efforts to deliver orders within the estimated timeframe and communicate material delays where reasonably possible.

7. Cancellations, Returns, and Refunds

Order cancellation, product returns, and refunds are subject to Dewora’s published Refund & Return Policy.

Customers should review that policy before placing an order, particularly for products sourced specifically through pre-order.

Nothing in these terms excludes any rights or remedies that customers may have under applicable law.

8. Product Use and Skincare Disclaimer

Skincare products may produce different results for different individuals. Dewora does not guarantee specific skincare outcomes.

Customers should review product ingredients, directions, warnings, and suitability before use. If you have sensitive skin, known allergies, or a specific skin concern, consult a qualified healthcare professional when appropriate.

Stop using a product and seek appropriate medical advice if you experience a concerning reaction.

9. Website Content and Intellectual Property

Website text, graphics, logos, and other original content are owned by Dewora or used with permission, unless otherwise stated.

Brand names, trademarks, and product images may belong to their respective owners. They are used to identify and describe the relevant products and brands.

Website content may not be copied, reproduced, or commercially used without appropriate authorization.

10. Privacy and Personal Information

Customer information will be handled in accordance with our Privacy Policy.

We use relevant customer information to process orders, arrange delivery, provide customer support, and meet applicable legal obligations.

Please review our Privacy Policy for further details about how personal information is collected, used, and protected.

11. Limitation of Liability

To the extent permitted by applicable law, Dewora is not responsible for indirect losses arising from the use of the website or delays beyond its reasonable control.

Nothing in these terms limits liability where such limitation is prohibited by applicable law.

12. Changes to These Terms

Dewora may update these Terms & Conditions when necessary. Updated terms will be published on this page with a revised effective date.

The terms applicable to an order will be interpreted in accordance with applicable law.

13. Governing Law

These Terms & Conditions are subject to the applicable laws of Bangladesh, to the extent relevant to Dewora’s operations and customer transactions.

14. Contact Us

If you have questions about these Terms & Conditions, please contact us through the details listed on our Contact Us page.

Dewora — A Concern of UTSHOB Group.